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Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your sim card must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any sim card not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any sim card that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned the sim card. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sim360.co.

Sale items
Only regular priced sim card may be refunded, unfortunately, sell sim cards cannot be refunded.

Exchanges
We only replace sim cards if they are defective or damaged. If you need to exchange it for the same sim card, send us an email at %{email %> and send your item to:

MD 2062 c/p 2765
Chisinau, Republic of Moldova

Shipping
To return your product, you should mail your product to:

MD 2062 c/p 2765
Chisinau, Republic of Moldova

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping the sim card is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.