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Find answers to your questions

Activation

How to set up my Sim360 card?

Detailed information you may find on activation page

How to set up my Sim360 card for Dual SIM Smartphone?

If you use Dual Sim phone, please insert Sim360 in first slot and reboot the smartphone.

How to activation my Sim360 online via website?

Detailed information you may find on activation page

How to activation my Sim360 offline?

First please check your balance inside your user area on our website or dial 099 or *146*099# ok.
If you have sufficient funds please dial *146*941# ok UTM (unlimited text messages) service will be activated.

I have followed all Sim360 activation steps but it still don't work

Please contact tech support at support@sim360.co

Regular calls & SMS

Can't make calls?

If you can’t make calls it may be that your balance is 0 (zero), please check your balance inside your user area on our website or dial 099  or *146*099# ok.
In order to make calls you need to have funds on your balance. Recharge your Sim360 balance and you will be able to make calls.
Link to recharge page: https://sim360.co/recharge/

Can't receive incoming calls?

We have a huge list of 135+ countries where you may receive free incoming calls. Please check on Rates Page if country where you are located is in the list of free incoming calls.
If you are located in a country which is not on the list, fee for incoming calls may be applied, please check this information on Rates Page and also check your balance inside your user area on our website or dial 099  or *146*099# ok.

Can't receive calls from Skype or Viber?

Sim360 together with Skype and Viber have forged a unique partnership in order to provide free calls from Skype and Viber to Sim360 numbers.

For using this feature, this service needs to be turned on, see instructions below:
On/Off
To activate this feature for your Sim360, dial *146*711#
To deactivate dial *146*710#
To check the status dial *146*712#

How
When the feature is activated, Skype and Viber users can call your Sim360 number for free using special dialing format +372800XXXXXXXX, where XXXXXXXX is a Sim360 number without the prefix 372.

Cost
The call is free for the Skype and Viber user. The cost of an incoming Skype or Viber call for Sim360 users is the incoming call rate in the host country plus 0.25  per minute. In case the Sim360 user is in a country with free incoming calls, the cost will be just $ 0.25  per minute.

Example
E.g. to call +37253204388 for free from Skype and Viber, you should dial +37280053204388. For the Skype or Viber user the call is free. If the Sim360 user is in Italy (free incoming calls) and accepts the Skype or Viber call, he pays just $ 0.25 per minute.

Important notices
• The incoming call from Skype or Viber usually comes from the number +372800, however there is a slight possibility of other numbers.
• When dialing on the Skype or Viber Dial Pad: if the user chooses the Estonian country code, he should dial 800XXXXXXXX because +372 is added automatically.
• If the user dials on the Skype or Viber Dial Pad without 800 (e.g. +37253204388), he will pay with Skype or Viber credit for a call to an Estonian mobile number. The Sim360 user is charged only for the incoming call (in case the Sim360 user is in country with free incoming calls, the call is free for him). In this case no activation is required for Sim360.
• If free calls to Sim360 from Skype and Viber are not activated for a particular Sim360, when the Skype user dials 372800XXXXXXXX he will hear an automatic message: “The mobile phone is either switched off or out of the coverage area.”

Can't send SMS?

In order to send SMS you need to have positive balance, please check your balance inside your user area on our website or dial 099  or *146*099# ok.

If your balance is positive and you still can’t send SMS please check your SMS gateway settings.

How to setup, call redirection from Sim360 to your personal phone number?

Do not miss important calls!

During the time between trips, you can redirect calls coming to your Sim360 to any international number. There is no additional charge for redirection to numbers of over 135 countries. Redirection is free of charge in case extra rate does not apply to numbers of certain destinations.

To activate call redirection
• With Sim360 in your handset, dial *146*081*00-country code-phone number, e.g. *146*081*0044123456789#
• You can now switch the phone off, all incoming calls will be redirected to the specified number.
To disable call redirection
• With Sim360 in your handset, dial *146*080#.

How to setup, call redirection from your personal phone number to Sim360?

Please ask your carrier, how to setup call redirection from your personal phone number to Sim360

Apps

What apps do Sim360 supports for unlimited text messaging service?

At the moment Sim360 support: Viber, Whatsapp, Facebook Messanger, Line and WeChat.
In nearest future we will add new apps for your best messaging experience and comfort, we will update our user via email.

I have issues with messaging apps, what to do?

First check if you are located in covered country, list of countries you may find on our main page in Coverage section: https://sim360.co/
If you are located in covered country and have issues with messengers please contact us via email at support@sim360.co our support team.

How to call Sim360 phone number from Skype or Viber?

Sim360 together with Skype and Viber have forged a unique partnership in order to provide free calls from Skype and Viber to Sim360 numbers.

For using this feature, this service needs to be turned on, see instructions below:
On/Off
To activate this feature for your Sim360, dial *146*711#
To deactivate dial *146*710#
To check the status dial *146*712#

How
When the feature is activated, Skype and Viber users can call your Sim360 number for free using special dialing format +372800XXXXXXXX, where XXXXXXXX is a Sim360 number without the prefix 372.

Cost
The call is free for the Skype and Viber user. The cost of an incoming Skype or Viber call for Sim360 users is the incoming call rate in the host country plus 0.25  per minute. In case the Sim360 user is in a country with free incoming calls, the cost will be just $ 0.25  per minute.

Example
E.g. to call +37253204388 for free from Skype and Viber, you should dial +37280053204388. For the Skype or Viber user the call is free. If the Sim360 user is in Italy (free incoming calls) and accepts the Skype or Viber call, he pays just $ 0.25 per minute.

Important notices
• The incoming call from Skype or Viber usually comes from the number +372800, however there is a slight possibility of other numbers.
• When dialing on the Skype or Viber Dial Pad: if the user chooses the Estonian country code, he should dial 800XXXXXXXX because +372 is added automatically.
• If the user dials on the Skype or Viber Dial Pad without 800 (e.g. +37253204388), he will pay with Skype or Viber credit for a call to an Estonian mobile number. The Sim360 user is charged only for the incoming call (in case the Sim360 user is in country with free incoming calls, the call is free for him). In this case no activation is required for Sim360.
• If free calls to Sim360 from Skype and Viber are not activated for a particular Sim360, when the Skype user dials 372800XXXXXXXX he will hear an automatic message: “The mobile phone is either switched off or out of the coverage area.”

How to make calls from apps (Viber, Whatsapp, Skype etc.)?

For being able to make calls from your apps you should switch packages from UTM (unlimited text messages) to PAYG (pay as you go) Data.
So switch off UTM service by dial USSD command *146*943# ok. After that you will be on PAYG Data automatically.
When you will need to Switch back to UTM dial USSD command *146*941# ok.

How to send multimedia content like photo images and video?

Forbeing able to send any type of multimedia files you should switch packages from UTM (unlimited text messages) to PAYG (pay as you go) Data.
So switch off UTM service by dial USSD command *146*943# ok. After that you will be on PAYG Data automatically.
When you will need to Switch back to UTM dial USSD command *146*941# ok.

How to setup push notifications for apps?

Please google this options for your device, app and operating system that is supported by your smartphone.

Will you add more apps that will be compatible with Sim360?

Yes, we are improving the service every day so soon we will add new apps for your comfort.

Shipping

How fast Sim360 is delivered worldwide?

Regular shipping is 2-5 weeks, it all depends on the recipient address.
Air shipping is 3-7 days also depends on the recipient address.

How to receive Sim360 delivery faster?

If you need your Sim360 urgent we may deliver it fast, choose Air Mail option to your order and we will deliver your order in 3-7 days worldwide.

Where to find order tracking number?

We add tracking numbers in order notice so you may find it on your email or ask our customer care department.

Online service for tracking the order?

Shipping carrier?

EMS

What to do if order is not delivered?

If you have not received your order please trace your tracking number. If you will find any issue please contact shipping department at shipping@sim360.co

Instruction after receiving the order?

After receiving the order please access activation page and follow the steps.

Services & data

How to use regular data option for surfing in browser or make calls from apps (Viber, Whatsapp etc.)?

Switch packages from UTM (unlimited text messages) to PAYG (pay as you go) Data.
So switch off UTM service by dial USSD command *146*943# ok. After you will be on PAYG Data automatically. If it will not work reconnect to the mobile internet.
When you will need to Switch back to UTM dial USSD command *146*941# ok

How to switch back to Unlimited Text Messages service from PAYG data option?

When you will need to Switch back to UTM dial USSD command *146*941# ok

What is PAYG data?

PAYG is abbreviation of Pay As You Go.